Common Questions

You have questions. We have answers. Start by selecting a topic from the list below.

Each rebate form provides information about whether or not the request can be filed online, or if an official claim form must be mailed in to a specific mailing address. If an offer allows a digital submission, the website will show a "Submit Online" link in the list of available offers.
If an original receipt is required for your offer, it must be sent unless you live in Rhode Island. If you send your original, always keep a complete copy of your receipt and any additional materials that you submit for your rebate request.
Please contact the retailer or distributor where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase. If you purchase your item(s) online, please return to that online retailer and locate a link to view your order details. Most sites will allow you to provide information to recall the order and print or download the purchase/delivery confirmation.
Qualifying purchases made online usually have an emailed Shipping/Delivery Confirmation validating your purchase date, item(s) ordered, amount invoiced and also have a packing slip included in the shipment. For online purchases, the Shipping/Delivery Confirmation and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
If the or postmark date or submit by date has passed for your rebate, you will NOT be eligible for that rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
An e-mail address is preferred as it allows us to provide you with up to date information regarding your rebate request. All information submitted with your rebate request form is kept confidential.
Promotions usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find specific terms and conditions, or the limit of how many rebates are allowed for an offer, please check your rebate offer request form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
Please click "Track Your Rebate" to check the status of your rebate request.
If you are unqualified and have supplied an email address for your account, you should have received an email stating the reason for the unqualified status and any steps that may be taken to correct the status. If there are additional questions regarding your rebate status, please send us an email through the "Contact Us" link on this site or contact us by phone at 866-304-8221.
UPC stands for Universal Product Code. Every product you purchase has this code. Check your offer form to see if you need to send in the original bar code or a photocopy as part of the required proof-of-purchase. This UPC bar code may be located on the back, bottom or side of your product packaging or wrapper. Below is an example of what a UPC bar code looks like:
sample
This means you need to remove and send the actual universal product bar code from the packaging. This will require you to cut the box/packaging around the UPC code. This may make your product ineligible for return. When an original is required, a photocopy will not be sufficient to satisfy the requirement if the rebate offer states that the Original is to be provided.

Refer to our "Rebate Tips" section for additional suggestions of completing a successful request.